Call Center Jobs in the Philippines by 2022
If you are planning to open your call center, here are some tips on how to get started: Read up on the companies offering the best call center jobs in the Philippines. These companies include IBEX Global, HGS, TaskUs, and LTVplus. In addition to the salaries of call center agents, they offer various benefits. You can also work with one of these companies and make an income of up to $200 per hour.
IBEX Global
If you are looking for a career in customer support, ibex is a leading call center company with three new sites opening in the Philippines this year. Two of these centers will be located in Metro Manila, and one will be located in the province of Bohol. The company expects to hire 3,000 employees for its call centers in the Philippines by 2022, and plans to recruit at both sites.
IBEX Global is a private, non-profit technology company that provides innovative solutions for customers. It is headquartered in Washington, DC, and currently has over nine thousand employees in 18 call centers in five countries. Its mission is to help global brands grow and retain valuable brand assets by delivering a superior customer experience. Its call center workforce spans the world and consists of creative and innovative thinkers with extensive knowledge of customer care.
HGS
HGS is a global outsourcing company with a presence in the Philippines. Founded in 2004 as an in-house domestic call center provider, the company has grown into a major global contact center provider, with major contracts with Fortune 500 companies and consumer electronics giants. Its aggressive growth strategies help it provide global brands with the best mix of skilled manpower and cost. HGS hires Monday through Friday at its Bridgetown Recruitment Hub, which is located in the Giga Tower, Quezon City.
Hundreds of companies based in the US and India have expanded to the Philippines in recent years. Most of these companies employ thousands of people, and they often prefer to work in cities that are located near stores and restaurants. The Philippines also boasts a better utility infrastructure than India, which means companies save money on diesel fuel. The cities are also safer and have better public transportation. HGS CALL CENTER JOBS in Philippines 2022
TaskUs
As a Call Center Associate at TaskUs, you can expect to have a great working environment. You will have the opportunity to work in a fast-paced environment while working in an office that values your privacy. Moreover, if you have excellent computer skills, you can work from home as a virtual receptionist. TaskUs has offices in nine cities throughout the Philippines, including La Union, Bulacan, Bohol, Pampanga, Antipolo, and Batangas.
The company has additional locations in New York and the Philippines, making it one of the world’s major hubs for outsourced customer care talent. The company is committed to developing its teams and the communities where they live and work. In the Philippines, for example, its Healthy Bodies, Limitless Opportunities program is supporting improvements in education in the region. The company also has raised funds to fill the educational gap in the Philippines.
LTVplus
The company LTVplus provides customer service for educational businesses, eCommerce sites, SaaS platforms, gaming companies, and more. These call center jobs involve live chat, social media, and voice and SMS support. It was established in 2006 and is part of Concentrix, which provides marketing solutions, IT consulting, and customer service solutions. In 2019, it merged with Convergys, a multinational conglomerate that employs over 260,000 people worldwide.
The Philippine BPO industry has been in existence for over 25 years. Today, it contributes more than 11% of the country’s GDP and employs over 1.2 million people. However, the Philippines still faces challenges in navigating outsourcing suppliers. Most clients are based abroad, and navigating this complex industry can be difficult for first-time suppliers. In the Philippines, this challenge is less severe. Moreover, many outsourcing companies can offer excellent benefits such as competitive salaries and great working conditions.
IBM
IBM Corp. plans to create more than 15,000 call center jobs in the Philippines by 2022. The projected total is “speculative” and based on IBM’s exponential growth in the Philippines. The company currently has four local subsidiaries in the country. In addition to Call Centers, IBM also offers consulting services for RPO and SAP implementation. While these positions are primarily geared towards the Philippines market, many other regions will also benefit from these jobs.
The call center industry is a key player in the Philippines’ economy. In addition to offering traditional call center services, the country is also home to shared services operations. These are purpose-built call centers that are part of a larger company. Some examples include HSBC, American Express, Shell, and Manulife. Call centers were instrumental in the Philippines establishing a strong BPO industry and creating jobs in the country. The Philippines is now predicted to have US$29 billion in revenue by 2022.
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